An exclusive Internet Retailer report examining the current state of consumer eCommerce expectations; what the Top 100 Online Retailers are doing to respond; and the opportunities that exist right now.
Reflektion and Internet Retailer have joined forces to explore the widening gap between consumers’ eCommerce expectations and retailers’ ability to meet and exceed them. This exclusive report reveals that retailers still have a long way to go if they are going to deliver on their promise of giving consumers what they say they want when shopping online.
Key takeaways from the report:
Retailers who understand the lackluster performance of top eCommerce players and take note of how others are solving the personalization equation will gain a critical competitive advantage and remain ahead of the pack.