2019 Annual eCommerce Personalization Report

Insights from eCommerce & Marketing Leaders

Your eCommerce peers prioritize personalization. 

What type is used today and planned for tomorrow?

We partnered with WBR Insights, a leading retail market research firm, to conduct an in-depth survey into eCommerce personalization from 150+ marketing and digital commerce leaders across North America.

Through this industry report, you can understand the key challenges and trends occurring in the market as digital commerce practitioners evaluate, and apply personalization technologies to your business.

In this report, you'll learn: 


  • Most effective types of personalization used today by eCommerce leaders

  • Future investments in personalization over the next 12-18 months

  • Value placed on a single, unified platform for delivering eCommerce personalization

  • Most important KPIs for eCommerce personalization success

Reflektion is trusted by leading retail eCommerce brands.